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PBS see Public Broadcasting Service. PACT see Position Advertising Copytesting. PDF see Portable Document Format. PIB see Publishers Information Bureau. PLC see product life cycle. PMs see push money. PMA see Promotion Marketing Association, Inc. PMS see PANTONE Matching System. PMSA see Primary Metropolitan Statistical Area. POP see point-of-purchase advertising. POPAI see Point-of-Purchase Advertising Institute. PPAI see Promotional Products Association International. PPM see Personal People Meter. PPV see pay-per-view. PR see public relations. PRM see partner relationship management. PRSA see Public Relations Society of America. PSA see public service announcement. PUR see people using radio. PUT see people using television. PVR see personal video recording device. package the container for a product, including the size, shape, design, color, imprinted information, and other physical and graphic features affecting its appearance and effectiveness as a selling tool. In direct marketing, the term refers to the complete set of enclosures in a mailing. For term’s use in television or radio advertising, see package plan. Also see packaging. package insert any advertising or promotional material placed inside a product’s package; also called a package stuffer. See outsert. package plan in television or radio, a combination or group of commercial units on one or multiple programs offered to an advertiser by a network or individual station so the advertiser may sponsor them as a “single unit;” usually priced lower than if each commercial unit was purchased separately. Also known as a package and program package. See syndication. package stuffer see package insert. package test in direct marketing, research to determine the effectiveness of different combinations of elements or enclosure in a direct mail package; also refers to the research done on a product’s container to determine its effectiveness in helping to promote and sell the product. packager see syndicator and syndication; sometimes refers to the company that owns a branded product sold in a consumer-unit package. packaging see package. packaging concept the package’s role in the marketing of a product; involves thinking about the functions of the package and what the package should do to provide information, selling ability, and product protection. page unit in magazine advertising, the basis on which advertising is sold, as opposed to column inches (newspapers); e.g., full-page, half-page, quarter- page, and other units. page views on the Internet, the number of times a user requests a given page on a particular Web site; e.g., the number of hits on a specific advertisement on a Web site page. pages-per-person on the Internet, a measure of the average number of pages a unique visitor (i.e., a single person) views on a particular Web site; an indication of the user’s interest level in a given site. See unique visitor. paid circulation the total number of copies of a publication bought by subscription and at newsstands or retail outlets; based on an average issue. See circulation, controlled circulation, non-paid circulation, and qualified circulation, as well as Audit Bureau of Circulations (ABC). Same as net paid circulation. paid programming see infomercial. painted bulletin in outdoor advertising, a billboard whose advertising message is usually painted, as opposed to printed on paper; at 14’ high x 48’ wide, the larger and more expensive of the two standard-size billboards, or outdoor bulletins. Used in prime high-traffic locations on a long-term basis. Artwork is painted onto a piece of vinyl which is then affixed to the structure or painted onto the structure itself. Also referred to as a permanent bulletin or rotary bulletin. See billboard, outdoor bulletin, poster panel and spectacular. painted wall in outdoor advertising, an advertising message painted on the side of a building; also called a permanent bulletin. paired comparison test in marketing and advertising research, a technique where respondents are presented with two alternatives (e.g., product features, product benefits) and asked to choose one based on a particular criterion; any number of questions or combinations may be used, but each particular question involves just two alternatives. panel in outdoor advertising, a single unit or “board;” also refers to a continuing sample of individuals or households whose actions and behavior are measured over time. See consumer panel. panel data collection in advertising research, information gathered from a semi-permanent group of sample respondents (individuals or stores) who participate in on-going and continuous research sponsored by the advertiser, and who are monitored or periodically report their activities, experiences, opinions, decision-making behavior, and other matters of importance to the advertiser. See consumer panel. panel number in outdoor advertising, a number given each panel to serve as location-specific identification to aid the panel buying-selling process; also helps employees (e.g., painters, installers) identify specific structures. panel study see consumer panel. PANTONE Matching System (PMS) the authoritative source and universal standard for specifying, selecting, and matching color systems; assures that any communication pertaining to color is accurate and consistent. paper diary see diary method. paperless coupon an instant coupon dispensed at the time of purchase at the checkout. parallel location in billboard or outdoor advertising, a panel that is parallel or very slightly angled to the street or highway, making it clearly visible to traffic in both directions; see angled poster. parent station in broadcast television, a station that supplies programming to another station (i.e., a satellite station) to achieve greater coverage than it would get alone; see satellite station. Pareto rule see 80-20 rule. parity marketing see copycat marketing. parity product see me-too product. parody advertising advertising that is an imitation or spoof on a common and well-known situation, issue, or person, typically in an attempt to be humorous through ridicule that is in acceptable taste; e.g., the advertising may mirror the travails of corporate life, the endless quest to keep up with the neighbors, or a swashbuckling high-stakes attorney. partial showing in outdoor and transit advertising, anything less than a full showing; see full showing, half run, and half showing. partial sponsorship in television or radio advertising, sponsorship of a program shared by several advertisers; sometimes called segment sponsorship. Also may refer to event sponsorship in which there are several sponsors of a particular event. See co-sponsorship. partial-run edition in magazine advertising, something less than the total circulation offered to advertisers, for which the advertiser pays a lower rate than that for the entire circulation; e.g., a demographic edition, metro edition, regional edition, or state edition. participating announcement in television or radio, a commercial from one of the advertisers that has bought time on a particular program; see participation basis and participation program. participation basis in television and radio, the way in which most network advertising time is sold, with several different advertisers buying commercial time on a particular program; See participation program and participating announcement. participation program a television or radio program sponsored by several advertisers; i.e., a co-sponsored program. See participation basis and participating announcement. participation rate in cooperative advertising, the dollar amount as the manufacturer reimburses the retailer for advertising; also called payment share. See cooperative advertising. partner relationship management all activities designed to launch, preserve, and enhance a long-term bond and mutually-beneficial connection between a company and its business and industry partners; e.g., a manufacturer’s efforts to secure its relationship with its suppliers, distributors, retailers, advertising agency, or other manufacturers with which it has joint programs. See customer relationship management (CRM). partnership marketing see co-marketing. partnership promotion see tie-in promotion. part-time station see limited-time station. pass-along audience see pass-along readership. pass-along deal in trade sales promotion, a promotional deal extended to a retailer by an advertiser, with the expectation that the retailer will pass the savings, or least a portion, on to the consumer. pass-along readership readers of a publication other than the subscriber or newsstand buyer, i.e., a reader of a publication he or she has not purchased; e.g., family members other than the subscriber or readers in professional office waiting rooms. An estimated number or rate. Also called pass-along audience. paste-up see mechanical. patch advertising primarily in sports marketing, an advertiser’s logo, insignia, or other identification of the advertiser affixed to a player’s uniform; e.g., the “R” on a major league baseball player’s uniform, standing for Russell Athletic or the “CCM” on a college ice hockey player’s uniform, standing for the company that supplies the uniform. Patent and Trademark Office see U.S. Patent and Trademark Office. patronage reward free merchandise or some other consideration given by a marketer to a customer in recognition of the customer’s regular use of a product or service; a minor league baseball team’s gift of a team logo jacket to season-ticket holders of five years or longer, an art museum’s gift of an art history book to attendees of three or more art exhibits, or an automobile dealer giving a free oil change with every five oil changes. See frequency program. pay cable see pay television. pay television refers primarily to cable television programming that subscriber households must pay for in addition to the basic cable fee; may also be used as an all-inclusive term for cable television, since any cable television is paid for, whether it is the basic service or a premium service. Also called pay cable or subscription television. payback the time period until a product, advertising campaign, or other marketing-related activity or program has fully recovered its costs; see payout. pay-for-performance in trade sales promotion, a method in which the manufacturer pays off on a trade deal according to the number of units sold by the retailer, i.e., the manufacturer rewards the retailer based on the retailer’s success in selling the deal product; not to be confused with pay-for-results agency compensation plan or performance-based agency compensation plan. pay-for-results agency compensation plan see incentive-based agency compensation system. payment share see participation rate. payoff the final results of an advertising campaign or a marketing program. payout the profit or value resulting from investment in an advertising or promotion campaign; i.e., the return-on-investment (ROI). Can also refer to other returns from a campaign, such as the impact on sales, market share, or even awareness levels, and other qualitative measures. See payback. pay-per-click advertising in Internet advertising, when the rate paid by an advertiser is based on the number of clickthroughs to the advertiser’s web site; see clickthrough. pay-per-lead advertising in Internet advertising, when the rate paid by the advertiser is based on the number of sales leads generated by the advertising. pay-per-sale advertising in Internet advertising, when the rate paid by the advertiser is based on sales of the advertiser’s product as a direct result of the web site advertising; quite common in affiliate marketing. pay-per-view advertising in Internet advertising, the term refers to the idea that the rate paid by the advertiser is based on the number of times a visitor arrives on the web page that has its advertisement on it, whether or not the visitor clicks on the advertisement to go to the advertiser’s web site or destination point, i.e., the advertising rate is based on the number of impressions (see impressions). pay-per-view television (PPV) television programming for which viewers pay a fee for a single showing of a particular program; e.g., a championship boxing match or a movie. pay-to-stay fee in trade promotion, a manufacturer’s payment to a retailer to continue stocking and displaying a product. PC a personal computer. pencil drawing see rough. pencil-and-paper diary see diary method. penetration the effectiveness with which a commercial or an advertisement or an advertising campaign not only reaches but also has a measurable impact on (i.e., convinces) the target audience; also refers to the percentage of different people or homes within a defined population or market that can be exposed to a medium, a media vehicle, or a media schedule, e.g., the proportion of households owing televisions or subscribing to cable TV. See reach. penetration price policy a new-product pricing policy in which a low price is set for the product; used when demand is elastic, i.e., high price-sensitivity exhibited by the consumer. Unlike introductory price dealing, the low price level is permanent. See skimming price policy, introductory price dealing, elastic demand, and inelastic demand. pennysaver see shopping newspaper. People Meter an electronic device or “box” hooked up to and placed on each television set in a particular household and which records what specific program or channel is being watched and who is watching; collects data and measures audiences for programs on broadcast and cable networks, nationally distributed syndicated programs, and satellite distributors over the entire U.S. The meters are installed in more than 5,000 television households nationwide (involving more than 13,000 persons). Nielsen households are randomly selected and recruited by the company. The meters remain in the selected households for about two years. Data accumulated from the meters provide the basis for Nielsen’s national ratings estimates. Specific data generated by the People Meter system include when the television set is on or off, which channel and program the set is tuned to, when a channel is changed, and who is viewing television. Viewer demographics are in the system, so when an individual makes it known that he or she is watching a particular program (by pressing his or her own pre-assigned button on the people meter), something is known about that person (e.g., age, gender). A sample of People Meters in the largest television markets provides the data for the overnight ratings. See Nielsen Media Research, diary method, metered markets, overnight ratings, set-tuning meter, telephone coincidental, and sweeps. people using radio (PUR) the number or percentage of people listening to radio at a particular time. people using television (PUT) the number or percentage of people viewing television at a particular time. perceived risk the level of uncertainty the consumer believes exists in a particular purchase decision; the consumer’s estimate of the consequences of a poor decision and that the outcome will not be favorable. perceived value the extent to which the satisfaction of a product is greater than the cost of obtaining it, as measured by consumer perception; the consumer’s view of the difference between the cost incurred to purchase a product or service and the satisfaction derived from its ownership and use. The consumer will favor the company or brand that he or she perceives to offer the highest delivered value. perceived value pricing the practice of pricing a product or service at the level believed to represent the value placed on it by the consumer (i.e., perceived benefits), without regard to the costs incurred in making the product or creating the service. percent return see response rate. percentage accrual an approach to establishing a cooperative advertising fund whereby, for the specified length of the cooperative advertising program, the advertising fund grows by a percentage of the value of purchases by the retailer from the particular manufacturer; e.g., if a digital camera manufacturer provides 5 percent of a retailer’s purchases to accrue to the retailer’s cooperative advertising fund and the retailer purchases $300,000 worth of cameras during the period, the funds available from the manufacturer for cooperative advertising total $15,000. See accrual account, percentage accrual, and cooperative advertising. percentage charge see markup charge. percentage-of-sales method a way of determining the advertising or promotion budget based on a predetermined percentage of expected sales; commonly used because it is simple and straightforward, but has a major drawback in that it treats advertising as a result of sales rather than a cause of sales. A top-down approach to budgeting. See affordable method, arbitrary method, competitive parity method, objective-and-task method, and unit-of-sales method. See also build-up approach to budgeting and top-down approach to budgeting. perceptible differences differences among products that are visibly recognizable to the consumer. perception the process by which individuals select, organize, and interpret stimuli to form a picture of the world around them; see selective attention, selective comprehension, selective distortion, selective exposure, and selective retention. perception management a coined term for public relations; guidance of efforts designed to influence someone’s view or outlook toward something; see public relations. perceptual map a graph that shows consumers’ perceptions of competing brands and how the brands compare with each other on certain product attributes, such as comfort, durability, ease of use, and status; the result of perceptual mapping research; a research tool to help understand how a particular brand is positioned relative to competitors’ brands, in the minds of consumers. See perception and perceptual mapping. perceptual mapping a research technique that asks consumers to rate different brands certain product attributes, such as styling and durability; i.e., their perceptions of different brands. The ratings are then plotted on a graph and the result is a perceptual map. Particularly useful when assessing opportunities and deciding on marketing communications goals and objectives. See perception and perceptual map. performance allowance a purchase-price rebate given by an advertiser to a retailer who agrees to and carries through agreed-upon promotional services on behalf of the advertiser’s product, such as advertising, display of the goods, or other merchandising activities; retailer must submit proof of performance. performance analysis comparing actual vs. planned accomplishments, and investigating the reasons underlying variations between the two. performance index in television, a station’s revenue-share relative to audience-share; generally, a number that describes one factor relative to another number, or base. See index number. performance measures the various criteria used to evaluate an individual, organization, product, advertising, or any other marketing activity or program. performance risk in consumer decision making, the chance that a product will not work or function as expected by the consumer; also called functional risk. See risk-taking, financial risk, physical risk, social risk, and time-loss risk. performance-based method of agency compensation an advertising agency compensation method in which the advertiser-client pays the agency according to the results achieved by the advertising; when used it normally is part of a combination plan for agency compensation, also involving a fee and/or commission. The results that serve as the incentive are based on criteria agreed upon in advance by client and agency, and the criteria generally involve performance goals, such as sales volume or market share. Also called incentive-based method, results-based method, or pay-for-results agency compensation plan. See fee method, commission method, and combination method. Also see agency commission and sliding rate. peripheral cues elements or features of an advertisement or commercial other than the actual statements about the product itself; e.g., music, scenery, or the presence of a celebrity spokesperson. See cue. perimeter advertising signage around the perimeter of an event site. per inquiry advertising an agreement between a media vehicle and an advertiser that payment for the space or time will be based on the number of inquiries or sales resulting from the particular promotional effort in that vehicle. per-issue rate in magazine advertising, a special rate for an advertiser based on the number of issues it advertises in during a contract period; somewhat like a frequency discount, but based on the number of issues in which the advertising appears, not the number of advertisements placed; see frequency discount. permanent bulletin in outdoor advertising, a display that remains at one location for the entire term of the advertiser’s contract; see painted bulletin. permanent display a display such as a point-of-purchase display that is in service for six months or longer. permission marketing in Internet or on-line marketing or advertising, permission granted by consumers to Web sites to collect their personal information; also refers to Web users who agree to receive e-mail communications from organizations. Also referred to as opt-in. See opt-out. personal communications communications in which there is a direct and personal interaction between the sender and the receiver; see personal selling and non-personal communications. personal influence the ability an individual to affect marketplace behavior by shaping another person’s attitudes, opinions, motivations, and other factors associated with consumer decision making; see opinion leader. personal interview a survey method of data collection by means of a trained interviewer questioning a respondent in face-to-face contact. Personal People Meter (PPM) in television and radio audience measurement, a device about the size of a pager that consumers carry throughout the day to monitor their viewing or listening habits. The device detects inaudible codes that broadcasters embed in the audio portion of the television or radio program, thereby measuring viewership or listenership. A product of Arbitron. personal selling one-to-one selling by a salesperson to a prospect or customer; personally persuading or assisting the target audience to take a particular action that has commercial significance to the seller. Communications involving direct face-to-face contact between a company representative and a customer. personal selling process the sequential steps a salesperson goes through in selling a product or service; prospecting, preapproach, approach, presentation, handling objections, closing, and follow-up. personal video recording device (PVR) an interactive television device that records and plays back TV programs, thereby allowing the consumer to use a PC to access and view a television program anytime, anywhere; a hard disk recorder that is essentially a hard-drive in a VCR-size box. Can be used by marketers for measuring viewing patterns of consumers. Also called a digital video recorder (DVR). personality the totality of an individual as comprised of all the distinctive behavioral and emotional forces that set him or her apart from all others, and which have great influence in shaping marketplace behavior; in advertising, the individual spokesperson speaking on behalf of the advertiser’s product or service. persons-using-radio (PUR) the number or percentage of an area’s or market’s population who are listening to the radio at a particular time; a measure of audience size. See households-using-radio (HUR). persons-using-television (PUT) the number or percentage of an area’s or market’s population who are viewing television at a particular time; a measure of audience size. See households-using-television (HUT). persuasion a means by which an advertiser influences a target audience to believe something or to do something, using reasoning and coaxing in a compelling and convincing and way; accomplished via communications such as advertising and personal selling. persuasive advertising advertising whose purpose is to convince the target audience of the merits of the advertiser’s product or service or to induce someone to take a particular action; often attempts to build selective demand for the advertiser’s product. See informative advertising and reminder advertising. persuasive communications the attempt to change consumers’ opinions, attitudes, or behavior as a result of a particular form or combination of forms of marketing communications. PEST analysis in the situation analysis stage of the marketing communications planning process, a framework for investigating the macroenvironment; an acronym for political, economic, socio-cultural, and technological forces that impact the planning process. See macroenvironment and situation analysis. phantom cume in radio advertising, an industry expression to describe unreported listening of people who are recording their radio listening via an Arbitron diary; they often do not put the data in the diaries, especially their second- and third-choice radio stations. See Arbitron and cume. phone kiosk in out-of-home advertising, a display affixed to a pay telephone. photoanimation a technique of creating animation using a series of still photographs; see animation format. photoboard displayed on a single sheet of paper, a series of still photographs (and the audio script) made from a television commercial; for record-keeping or promotional purposes (e.g., merchandising the advertisement to the trade). photomatic in pre-testing a television commercial in preliminary form, a rough commercial produced from a series of still photographs shot in sequence; used to give the client an idea of what to expect in the finished commercial. See pre-testing, liveamatic, ripomatic, storyboard, and rough. physical distribution all the activities involved in the physical flow of materials and products through the entire distribution network, to and from producers and intermediaries; transportation, storage, and handling of the products every step of the way, from raw materials to matching customer requirements throughout the entire distribution network. Also referred to as marketing logistics or, simply, logistics. physical risk in consumer decision making, the chance a product will be harmful to the health or safety of the user; also called safety risk or health and safety risk. See risk-taking, performance risk, financial risk, social risk, and time-loss risk. physiological testing measures in advertising research, pretesting methods that use a variety of means and devices to measure consumers’ physical responses to advertising, or the physiological functions controlled by the central nervous system and over which the individual has little or no voluntary control; see galvanometer, pupillometer, and voice-pitch analysis (VOPAN). picture caption copy in print advertising, a layout that features a series of pictures, each with a caption, to deliver the advertising message; can be effective in showing time-related effects of a product’s use, e.g., a series of pictures with captions showing the results of a lawn fertilizer or grass seed brand from spring to fall or a “before-after” or a “ours vs. theirs” sequence utilized by many types of products such as exercise machines or house paint. picture response test in qualitative advertising research, a projective technique in which a person is shown a picture and asked to describe what is happening, what the people and/or objects in the picture are all about, and what thoughts come to mind. See word association test, sentence completion test, story completion test, cartoon method and third-person method, as well as qualitative research and projective research techniques. piggyback commercial the back-to-back airing of two television (or radio) commercials for the same advertiser but for different products; e.g., a commercial for Folger’s coffee followed immediately by a Pringles potato chips commercial, both products of Procter & Gamble. Also referred to as double spotting or back-to-back. pilot in television or radio, a trial or sample production of a proposed broadcast program made for testing and review; sometimes may be used for advertising testing purposes, such as for a theater test. pioneering advertising advertising messages that seek to educate the consumer about a product, service, or idea, or the focus may be on a specific brand; the message may aim to stimulate primary demand for a product category or to inform consumers about a new brand. See informative advertising and primary demand advertising. pitch the oral presentation made by the advertising agency to the advertiser, either in an attempt to win a new account or to propose a new campaign for an existing client; also can refer to any type of message whose aim is to persuade, convince, or sell. pixel in Internet advertising, a dot that represents the smallest graphic unit of measurement on a computer screen; a descriptive term for measuring a graphic in online advertising, it is the online equivalent of inches in print media advertising. Typically, a full screen is 640 x 480 (640 pixels wide x 480 pixels high). A common banner ad measures 468 pixels wide x 60 pixels high (i.e., a 468 x 60 banner ad). Short for “picture element.” place the distribution component of the marketing program, or making products and services available to customers in the right quantities, at the right locations, at the right time; along with product, price, and promotion, one of the 4Ps of the marketing mix. placement in public relations, getting an article or other release accepted for publication or airing in the media desired; not to be confused with product placement. place utility the benefits to a consumer from the marketer making a product or service available where the consumer wants it; see utility, possession utility, form utility, and time utility. place-based media the variety of fixed locations in which posters and other advertising messages can be displayed, and which require the audience to come to the site, as opposed to the advertising coming to them; e.g., outdoor advertising locations, airports, stores, and stadiums. planogram a retailer’s diagram of a product or group of products as they should appear on the store shelves for maximum visibility and impact, while providing efficient utilization of space. plans board a blue-ribbon management committee at the advertising agency whose work involves review of creative plans and strategies and, ultimately, approval of the proposed advertising before it goes to the advertiser. plant see outdoor advertising plant. plant capacity in out-of-home advertising, the total supply of advertising structure or faces owned by and available through a particular company. plant operator in outdoor advertising, the company that owns and maintains poster panels and other out-of-home media, and rents the space to advertisers, generally in 30-day time blocks, though some locations are contracted for longer periods; see outdoor advertising plant. plug in television or radio mainly, but may pertain to any media, mention of a company’s product, service, cause, or other activity, free of charge; sometimes used to generally describe any broadcast advertising. Pocketpiece a condensed weekly ratings report issued by Nielsen Media Research; so named because of its smaller physical size. pod in television, a group of back-to-back commercials aired during a break in a program; e.g., four :30s in a two-minute span between segments of a particular program. point-of-purchase advertising (P-O-P) floor displays, counter-top displays, window displays, wall displays, signs, banners, and other promotional materials at the location, most commonly the retail store, where the consumer meets and considers buying a product; aim is to influence the consumer’s buying decision at the action stage, often as an impulse purchase. See point-of-sale. Point-of-Purchase Advertising Institute (POPAI) a trade association dedicated to serving organizations involved with point-of-purchase, including the advertisers, retailers, producers, suppliers, as well as advertising and sales promotion agencies; protect and advance the industry members’ interests through programs of research, education, trade forums, and legislative efforts, all directed toward to making point-of-purchase an integral part of marketing communications strategy to influence consumers’ buying decisions. point-of-purchase display see point-pf-purchase advertising (P-O-P). point-of-sale the site or location where the customer meets the product and where the product is bought and sold; e.g., the retail store. See point-of-purchase advertising. point program a sales promotion program offered to consumers and the trade whereby points are awarded for purchases or activities and accumulated over time for redemption for merchandise, travel, or some other incentive. political advertising advertising messages used to influence the outcome of an election or vote on a political issue or matter. polybag a plastic film bag containing a product sample or other promotional item, home-delivered with a newspaper or magazine; see billboard bag. pony spread see junior panel. population in marketing and advertising research, the complete count of all members of a group of interest to the researcher; also called the universe. See sample and census. pop-up in magazine advertising, a specially-designed three-dimensional advertisement or promotional piece that rises up and takes form when a reader turns a page the display is on or otherwise opens the display by hand. pop-up advertising in Internet advertising, an advertiser’s pitch that suddenly appears out of nowhere in a separate window on the computer screen while a page loads, and which is superimposed on top of what the web site content the user is trying to view; see pop-under advertising, square pop-up ad, banner ad, skyscraper ad, and rectangle ad. pop-under advertising in internet advertising, an advertiser’s pitch that appears under what the user is viewing rather than being superimposed on top of the web site content, and which comes into full view on the computer screen when the user cancels out of the web site; see pop-up advertising, square pop-up ad, banner ad, skyscraper ad, and rectangle ad. portable display a floor display, generally with folding legs, that is easily transportable from one location to another. Portable Document Format (PDF) on the Internet, a method for distributing documents from one user to another. portal an entry point to the WorldWideWeb, accessed through web browsers such as Internet Explorer or Netscape Navigator; for example, Google, Yahoo!, Lycos, or Excite. Porter’s Five Forces a framework for evaluating the state of competition in an industry; involves assessment of the bargaining power of buyers, the intensity of the rivalry among existing competitors, the threat of potential entrants joining the industry, the bargaining power of suppliers, and the threat posed by substitutes for the existing product or service. An essential part of the situation analysis in designing a marketing plan or a marketing communications plan. portfolio see sample book. portfolio test in advertising research, a laboratory technique used to measure print advertising effectiveness, whereby respondents are given a collection of advertisements, both control ads and test ads, and asked to evaluate them; a test advertisement is hidden within the mix of other ads. See jury test. portrait format a layout of an advertisement in which the height is greater than the width; more common than the landscape format where the width is greater than the height. See landscape format. position the specific location of an advertising message in print or broadcast media; e.g., in magazines or newspapers, the particular page and the place on that page and, in television or radio, the particular part of the program. Also refers to the particular place a product occupies in the mind of a consumer, or the way in which the consumer thinks about and ranks the product relative to competitors’ products. See positioning. Position Advertising Copytesting (PACT) a document consisting of nine fundamental copytesting principles, representing the advertising industry’s consensus of the guidelines for how copytesting research should be conducted or supervised; a statement prepared and issued by 21 leading U.S. advertising agencies, focusing on what constitutes good copytesting practice. See copytesting. position charge an extra fee levied by a media vehicle for advertising space or time when the advertiser desires to specify exactly where the advertisement or commercial will appear; typically a percentage of the basic charge. See preferred position and preferred position rate. positioning the process of differentiating—and then communicating—a firm’s product or service offering so it occupies a meaningful and competitively distinct place in the minds of target customers; refers to how consumers think about a company’s product or service. positioning by attribute in an advertiser’s attempt to make its product offering distinctively different from competitors in consumers’ minds, a promotional strategy that focuses on a product’s physical feature(s) that sets it apart from the competition. positioning by benefit in an advertiser’s attempt to make its product offering distinctively different from competitors in consumers’ minds, a promotional strategy that focuses on how the advertiser delivers a particular benefit or set of benefits better than anyone else. positioning by competitor in an advertiser’s attempt to make its product offering distinctively different from competitors in consumers’ minds, a promotional strategy that focuses on how the advertiser’s product is better than a directly- or indirectly-named competitor; a positioning strategy by which an advertiser sets itself apart from the competition by establishing a distinctive and important difference between its product and those of the competition; the advertiser’s claims are presented relative to the competition. positioning by price in an advertiser’s attempt to make its product offering distinctively different from competitors in consumers’ minds, a promotional strategy that focuses on providing the best value relative to competitors. positioning by product class in an advertiser’s attempt to make its product offering distinctively different from competitors in consumers’ minds, a promotional strategy that focuses on how the advertiser’s product is better than another product in another category or the entire range of products in another product category; e.g., Amtrak passenger rail service vs. the entire product category of airline travel. positioning by quality in an advertiser’s attempt to make its product offering distinctively different from competitors in consumers’ minds, a promotional strategy that focuses on the superior craftsmanship of the advertiser’s product relative to what is available from the competition. positioning by use in an advertiser’s attempt to make its product offering distinctively different from competitors in consumers’ minds, a promotional strategy that focuses on its superiority in a particular use or application relative to the competition; sometimes referred to a positioning by application. positioning by user in an advertiser’s attempt to make its product offering distinctively different from competitors in consumers’ minds, a promotional strategy that focuses on the individuals who use the product and how this product is the one for this particular relative to what is offered by the competition. positioning map see perceptual map. positioning statement a formal declaration of what a brand is intended to mean or represent in the target customer’s mind; see positioning. positioning strategy the particular approach or concept an advertiser uses to communicate the distinctive and noteworthy nature of its product or service to the target market; see positioning, positioning by attribute, positioning by benefit, positioning by competitor, positioning by price, positioning by product class, positioning by quality, positioning by use, and positioning by user. positive appeals in advertising copy, an approach that places sole emphasis on the favorable results for the consumer in purchasing a particular product or service, without mention of the downside of not having the product or service ; a very sunny approach. See negative appeals. possession utility the benefits, satisfaction, and pleasure a consumer receives from a product or service by owning, consuming, or using it; see utility, form utility, place utility, and time utility. post analysis generally, any after-the-fact evaluation of advertising or other marketing activity; see post-buy analysis. post-buy analysis an examination of a media schedule after it runs; usually based on physical evidence of the schedule running as planned (e.g., tearsheets, affidavits of performance) and audience delivery data during the time the schedule ran. See tearsheet and affidavit of performance. post-buy ride see post-ride. post-decision evaluation stage the fifth and final stage of the consumer decision process, in which the consumer assesses the decision, in terms of its appropriateness and effectiveness in satisfying the need that put the consumer into the market in the first place; a more appropriate term for the phenomenon vs. post-purchase evaluation, since the consumer’s decision may have been to not purchase, a decision that, like a decision to purchase, is evaluated by the consumer. See consumer decision process and cognitive dissonance. poster an advertising message printed on paper and affixed to a large surface as a sign in a public location; a general term for advertising messages that are posted on advertising structures. Also called a bill. poster bench a seat on which an advertising message is painted or a sign attached; e.g., bus stop or terminal bench, golf course bench, or park bench. poster panel a billboard, or sheet metal surface, on which a printed (vs. painted) advertising message is mounted; the smaller of the two standard billboard sizes, measuring 12’ high x 25’ wide, compared with the bulletin, whose dimensions are 14’ high x 48’ wide. The most popular form of outdoor advertising. An outdoor unit that can accommodate a 30-sheet or 8-sheet poster display. See outdoor advertising, outdoor poster, bulletin, painted bulletin, permanent bulletin, rotary bulletin, 30-sheet poster, 8-sheet poster, and spectacular. poster plant a company whose work is in the outdoor advertising industry. poster showing see showing. posting the actual raising of the outdoor advertisement; sometimes may refer generally to when advertising actually appears in the media. posting date the date on which the advertiser’s outdoor showing is to begin; see posting leeway. posting instructions the details about the display of a particular outdoor poster such as objectives, location selection; sent to the plant operator by the advertiser or the advertising agency. posting leeway in outdoor advertising, a margin of time beyond the posting date for the plant operator to actually post the advertisement without penalty; i.e., a grace period. Used to allow for inclement weather, holidays, or other factors beyond the plant operator’s control. Typically, five working days. See posting date and plant operator. posting period in out-of-home advertising, the length of time bought by the outdoor or transit advertiser for the advertising to be displayed; usually 30 days. post-media-buy analysis see post-buy analysis. postproduction all the work done after the shooting to finish a television commercial (or a radio commercial); includes editing, film processing, coordinating the music and sound effects, making duplicates, and other activities to put the finishing touch on the commercial. post-purchase dissonance see post-decision evaluation stage. post-purchase evaluation see post-decision evaluation stage. post-ride in out-of-home advertising, an in-the-field check of outdoor poster or billboard locations when the advertising copy is already in place, though it could refer to checking locations prior to contracting for specific locations; also called riding the showing. See pre-ride and riding the showing. post-testing part of copytesting; measuring the effectiveness of an advertising message after it appears in the media, i.e., anytime after the launch of an advertising campaign; done to see if the advertisements and the campaign are or have accomplished objectives and to serve as input into the planning stages for a subsequent campaign. See copytesting, message research, and pre-testing. post-turn see trivision. potential audience the number of individuals or households in a position to be exposed to an advertising medium or media vehicle by any means, whether purchased or not; essentially, the maximum possible audience. potential buyer see prospect. Power, J.D. the leading marketing information services firm specializing in customer satisfaction research across many industries; provides quality and customer satisfaction ratings for the automotive, boating, financial services, travel (hotel, airline, airport, rental car), telecommunications (television, Internet, telephone), health care, and home (builders, insurance, lenders) industries. Officially, the J.D. Power Consumer Center. pre-approach the stage in the personal selling process in which the sale representative does a thorough investigation to learns as much as needed to be knowledgeable about the potential buyer and the organization, as well as to know the most effective way to approach the prospect. See prospecting, approach, presentation, handling objections, closing, and follow-up. pre-buy analysis in media buying, the research and analysis that go into a media plan prior to actually buying time and space; e.g., determining the reach and frequency objectives, the optimum number of GRPs, and the combination of media vehicles that will work best. See post-buy analysis. pre-buy ride see pre-ride. preemptible rate in broadcast advertising, a special discount rate for advertising time given by a television network or station to an advertiser on the condition that the network or station can resell that same exact time to another advertiser at a higher rate, thereby bumping the original buyer from the spot; i.e., an advertising rate subject to cancellation when another advertiser agrees to pay a higher rate for the same broadcast time. See fixed rate. preemption in broadcasting, the act of a network or station taking back or displacing a scheduled program and/or its advertising time to air a special program of major importance to the public interest; e.g., breaking news of a major disaster or the President of the United States giving a major address. Also, the act of taking paid-for advertising time away from an advertiser and selling the time to another advertiser for a higher rate. May involve the use of a make-good or a credit. See preemptible rate. pre-emptive claim an advertiser’s assertion about its product that competitors either cannot duplicate with their products or choose not to contest directly; such an assertion may put an advertiser in the advantageous position of “owning” that particular difference. preferred position a specific location for an advertisement or commercial desired by an advertiser; e.g., the location may be on a particular page of a publication, a specific place on a page, in a particular section of a publication, at a certain spot during a broadcast program, or at a given time. A premium price is charged by the media vehicle. In a sense, the opposite of run-of-the-press (ROP). See preferred position rate, run-of-book (ROB), run-of-press (ROP), and run-of-schedule (ROS). preferred position rate a premium rate charged by a media vehicle for placing an advertisement or a commercial in a special location, or preferred position, ordered by an advertiser; also called a position charge. See preferred position. preliminary investigation see situation analysis. premiere panel in outdoor advertising, a standard display format measuring 12’3” x 24’6” in overall size. premiere square a standard display format measuring 25’5” x 24’6” in overall size; a single-sheet vinyl face is stretched over two stacked 30-sheet poster panels. Same technique can be used with 8-sheet poster panels. See stacked panels. premium a merchandise offer made by an advertiser as an incentive to purchase a particular product; may be offered free or at a reduced price. See in-pack premium, near-pack premium, and on-pack premium. premium pack a product package that includes a free promotional item inside the package (in-pack premium) or affixed to the outside of the package (on-pack premium); See in-pack premium and on-pack premium. Also see near-pack premium. premium rate a higher-than-normal or extra charge for advertising that appears in a preferred position or for advertising services not considered part of the customary package offered by the supplier; see preferred position. prepack display a promotional display unit that arrives at the retail store already packed with the featured merchandise so all the store operator has to do is open the shipping container and place the display. prepared sales presentation see canned presentation. preprint in print advertising, a prepublication copy of an advertisement; often used for publicity or promotional purposes. For example, an advance copy of an advertisement sent to retailers to inform them about a coming campaign. preprinted insert an advertising message or other promotional material printed in advance by the advertiser and then sent to the publisher for insertion into the newspaper prior to delivery; not a part of the newspaper. pre-production in television advertising, all of the planning and organizing activities done in preparation for the actual shooting of a television commercial (or a radio commercial); includes activities such as cost estimation, finding a location, casting, securing props, getting permissions, tending to legal matters, and other considerations. pre-production meeting in television advertising production, a meeting at which the final plans are set for the production of the commercial; involves the producer, creatives (copywriter and art director), account management team, client, and the people responsible for the actual production of the commercial. See pre-production, production, and post-production. pre-ride in out-of-home advertising, a physical in-market inspection tour of the available billboard advertising locations and panels prior to an advertiser’s selection and commitment to use them; see post-ride and riding the showing. presentation the stage in the personal selling process where the sales representative convincingly relates and demonstrates, if possible, the key features of the product or service and translates the features into benefits for the prospective buyer; important to remember that what is being sold is a solution to a problem or need, not just a physical object or a service itself. See prospecting, pre-approach, approach, handling objections, closing, and follow-up. presentation fee see hello money. presenter commercial see spokesperson. presenting sponsor a sponsor whose company name is affixed immediately below the name of the sponsored property; for example, on the Professional Golf Association (PGA) Tour -- the Bay Hill Invitational presented by Cooper Tires. See primary sponsor. press kit a collection of public relations materials provided by an advertiser to the media, as company background information for use in articles or programs done on the company, its people, products, or other matters; e.g., given to the media covering a special event sponsored by the advertiser. Not the same as a media kit. press release a formal statement given to the media by an advertiser containing information about the advertiser’s organization, its products, its people, or other matter of importance at that moment of time; also called a news release. See news release. prestige pricing setting an elevated price for a product or service to connote high status or a lofty image. pre-test in survey research, a small-scale trial run of a completed questionnaire to determine its appropriateness for the full-scale use; provides opportunity to make changes and fine-tune the instrument prior to actual use. Not to be confused with pre-testing. See pre-testing and rough. pre-testing in advertising research, part of copytesting; done to evaluate the elements and determine the effectiveness of an advertising message during its development stage and prior to its appearance in the final version ready for use in a campaign; typically done before the advertising agency submits it to the client as a recommendation. See rough, copytesting, message research, and post-testing. price the amount of money a customer is willing to pay for a product or service, as a measure of the value and benefits of having that product or service; along with product, place, and promotion, one of the 4Ps of the marketing mix. price allowance in sa |